When something goes wrong
A cold dish, a spilled glass, a customer who complains.
Key words
Read these before you listen: you will hear most of them.
lamentarsito complain
Si lamenta sempre del traffico.
Reflexive, with di for the cause: lamentarsi del tempo, lamentarsi di qualcuno.
scusiexcuse me (formal)
Scusi, dov'è la stazione?
The formal form, for strangers, shop staff and officials. With friends say scusa. Both work for getting attention and for apologising.
rovesciareto spill / knock over
Scusi, ho rovesciato il vino sulla tovaglia.
Regular -are verb. Also to turn upside down; the past participle is rovesciato.
sostituireto replace / to cover for
Le sostituisco subito il piatto.
An -isc- verb: io sostituisco, lei sostituisce. Sostituire un collega is to cover someone's shift.
Listen: Un cliente scontento
A waiter handles a cold dish and a spilled glass of wine. 5 questions; finishing them completes this step.
Start listening