The supervisor and the guests
Talk politely to a guest, report a fault and pass a complaint on to the supervisor.
Key words
Read these before you listen: you will hear most of them.
l'ospitethe guest (also: the host)
Alle due arrivano i nuovi ospiti.
Same form for both genders: l'ospite, gli ospiti. Confusingly it means both guest and host; in a hotel it is always the guest.
guastobroken / out of order
L'asciugacapelli è guasto, lo segnalo subito.
An adjective for machines that stop working: l'ascensore è guasto. As a noun, un guasto is a fault or breakdown.
segnalareto report / flag
Ogni guasto va segnalato subito al responsabile.
Regular -are verb: segnalare qualcosa a qualcuno. A report of a problem is una segnalazione — the everyday word at work, gentler than denunciare.
avvisareto let someone know / warn
Se sei in malattia, avvisa subito il responsabile.
Regular -are verb: avvisare qualcuno di qualcosa. Un avviso is a notice. Not to advise, which is consigliare.
la receptionthe reception desk
Lo portiamo in reception.
Feminine, borrowed from English and said much as in English. Note in reception, with no article. The person at it is il / la receptionist.
il / la responsabilethe manager / person in charge
Se hai un problema, parla con la responsabile del turno.
Same form for both genders. As an adjective it means responsible: essere responsabile di qualcosa.
Listen: Un ospite in camera
A guest comes back while Mariam is cleaning his room, with a complaint and a broken hairdryer. 5 questions; finishing them completes this step.
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